kriya apps Privacy Policy
Your personal information is of the highest importance to us. This policy explains in detail how kriya apps collects information, what it is used for, and how it is kept secure.
Table of Contents
Introduction and Definitions
This Privacy Policy ("Policy") applies to all individuals who use the services provided through the kriya apps platform. "User" or "you" refers to every person who visits the kriya apps website, creates an account, or uses any of its services.
"Personal information" means any information through which a person can be identified directly or indirectly — such as name, mobile number, email address, financial transaction details, and device-related information.
"Processing" means any operation performed on information — collection, storage, modification, use, transfer, or deletion.
This policy is an integral part of kriya apps' Terms and Conditions. By using the platform, you are considered to have accepted the terms of this policy.
Information Collection
kriya apps collects information in two main ways — directly from you and automatically while you use the platform.
2.1 Information Collected Directly
Information you provide yourself during registration, verification, or when seeking support:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Bank account number or mobile financial service (bKash, Nagad, Rocket) details
- Password (stored in encrypted form, never in plain text)
2.2 Automatically Collected Information
Technical information recorded automatically when you visit the platform:
- IP address and device identifier
- Browser type, operating system, and screen resolution
- Pages visited and time spent on each page
- Referral URL and session logs
- Betting and transaction history
2.3 Information Collected via Third Parties
Some information may be verified through payment processing partners and identity verification service providers. Only the necessary information is shared in such cases.
Purpose of Information Use
kriya apps uses collected information only for specific, defined purposes. It is not used for any purpose beyond those stated.
3.1 Account Management and Service Delivery
Information is used to create, verify, and manage your account. It is also required to process deposits, withdrawals, and other financial transactions, as well as to provide bonus and promotional benefits.
3.2 Security and Fraud Prevention
Transaction data and login activity are monitored to ensure platform security and to detect suspicious or fraudulent activity. This process is also essential for compliance with anti-money laundering regulations.
3.3 Customer Support
When you request support via live chat or email, relevant account information is used to resolve the issue. Records of communication with the support team help improve service quality.
3.4 Communication and Notifications
Your mobile number and email are used to notify you about important account updates, transaction confirmations, security alerts, and special promotional offers.
3.5 Service Improvement
User experience is analyzed to continuously improve the platform's functionality and design.
Sharing Information with Third Parties
kriya apps does not sell your personal information or transfer it to third parties for commercial purposes. Limited information may be shared in the specific circumstances below:
4.1 Payment Processing Partners
Financial information required to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant payment gateway. These partners have their own privacy policies and follow strict security standards.
4.2 Identity Verification Services
Identity document information collected for account verification is shared with authorized verification service providers. This process is done for the user's own security.
4.3 Legal Obligations
Information may be provided in accordance with a valid directive from a government or judicial authority under the applicable laws of Bangladesh. In such cases, only the information specifically requested will be provided.
4.4 Technical Service Providers
Some service providers are engaged to operate the platform's technical infrastructure (hosting, cloud storage, analytics). These organizations are contractually bound to maintain confidentiality.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the kriya apps website and app. These technologies help improve platform functionality and make the user experience smoother.
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, managing security tokens, and running the platform's core functions. Without them, the service will not work correctly.
5.2 Functional Cookies
These cookies remember your preferred language, theme, and other settings so you do not have to set them up again each time you log in.
5.3 Analytics Cookies
These cookies collect information to understand how users interact with the platform. The data is analyzed in aggregated form and no specific individual can be identified.
5.4 Cookie Controls
You can delete or block cookies at any time through your browser settings. Keep in mind that disabling essential cookies may affect some platform functions.
Information Security Measures
kriya apps follows industry-standard technologies and practices to protect your information. The following security layers are in place:
6.1 Encryption
All data exchanged between the platform and your device is encrypted using SSL (Secure Socket Layer) technology. Passwords and sensitive financial information are stored using strong hashing algorithms.
6.2 Access Controls
Access to personal information is restricted to authorized staff who need it to carry out their duties. All access is logged and reviewed regularly.
6.3 Security Audits
The platform's security is audited regularly. A process is in place to address any identified vulnerability promptly.
6.4 Response to Data Breaches
If a data breach occurs, affected users will be notified as quickly as possible and the necessary steps will be taken to limit the damage.
Data Retention Period
kriya apps does not retain personal information longer than necessary. While an account is active, information needed to provide services and meet legal obligations is kept.
After an account is closed, some information (particularly financial transaction records) may be retained for a set period to meet legal and regulatory requirements. Once that period has passed, the information is securely deleted or anonymized.
Information used for analytics and service improvement is generally kept in aggregated and anonymous form, where no individual's identity can be determined.
User Rights
kriya apps respects users' rights regarding their information. You have the following rights:
8.1 Right to Know
You have the right to request details about what information kriya apps holds about you. If you send a request by email, you will be informed within the specified timeframe.
8.2 Right to Correction
If any information stored about you is incorrect or incomplete, you can request that it be corrected. Some information can be updated directly from the profile section of your account.
8.3 Right to Request Deletion
You have the right to request deletion of your information in certain circumstances. However, some information may need to be retained due to legal or contractual obligations — the reason will be communicated to you if that is the case.
8.4 Withdrawal of Marketing Communications
If you do not wish to receive promotional emails or notifications, you can cancel your subscription from the settings. However, essential account notifications (transaction confirmations, security alerts) will always be sent.
Protection of Minors
All casino and betting activity on kriya apps is strictly for persons aged 21 and above. Anyone under 21 is completely prohibited from opening an account or using the platform.
Age verification is mandatory at registration. If it is ever found that an account holder is under 21, that account will be closed immediately and the related information will be deleted. To learn more about responsible gaming, please read the Responsible Gaming section.
If guardians become aware of anyone under 21 using an account, they are requested to contact us.
Policy Changes
This privacy policy may be updated from time to time to keep pace with changes in technology, services, or legal requirements.
For significant changes, a notification will be sent to your registered email or mobile, or it will be clearly announced on the platform. Continued use of the platform after a change is considered acceptance of the updated policy.
To learn about the overall terms and conditions related to kriya apps' services in line with this policy, you can visit the About Us section.
The date of each revision will be noted at the top of the page as "Last Updated". Previous versions may be available upon request.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the kriya apps support team:
- Email: [email protected]
- Live Chat: Available 24 hours, 7 days a week
- Language: Support is available in both Bengali and English
For answers to commonly asked questions, you can visit the FAQ section, where answers to many common questions about the platform are compiled.
Protecting your privacy is a core responsibility of kriya apps. If you raise any concern, we will try to resolve it as quickly as possible.